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Payments, Cancellations and Legal Notices
1. Cancellations & No-Shows
a) To request a cancellation, please call to the contact numbers or access the Customer Service section of our website and fill out the form. InterHabit will inform the cancellation code.
b) The bookings are NON REFUNDABLE in case of partial or total cancellation and no-show, if the client does not have a Cancellation Insurance
c) The client can optionally contract InterHabit´s Cancellation Insurance, wich will cover all costs and fees if cancel the booking up to 24 hours before the check-in date, from Monday to Friday, 9:00am to 6:00pm (GMT-3). [More Info]
2. Methods of Payment
The Methods of Payment include Credit Cards, Online payments, International money transfers, Bank Deposits and Transfers. Learn More about Methods of Payment.
3. Fees and Partial Payments
InterHabit does not charge any fee for bookings. However, credit card operators
may use different exchange rates to convert the local currency into foreign
currencies, resulting in a higher amount for the client. This practice is external
to InterHabit´s control and must be verified by the client directly with
the issuer Bank.
In some cases, InterHabit will only require a deposit and the balance will be
paid directly to the service provider. InterHabit will notify the client about
this situation.
A voucher showing the details of the reservation and services to be rendered
will be sent to the client upon reception of payment. This voucher should be
handed to the local service provider upon arrival.
4.1. Prices and Services
Prices are quoted within the price period shown. US travelers should note that
the dates for the different price periods are indicated in European fashion:
first the day of the month, then the month. If your vacation falls across two
different price periods, you will be charged pro rata for the number of days
in each period. Prices generally include power costs, final cleaning, bed linen
and local tourist tax unless indicated as an extra charge in the description.
Any other additional services, such as extra cleaning, firewood, garage, telephone,
etc. are not included and have to be paid locally. For rental properties indicating
that linens and/or towels have to be brought, it means they cannot be rented
or obtained locally.
The prices posted are based on exchange rates with daily updates. While we reserve the right to
increase or decrease the prices at any time before you book, once your booking
is confirmed the price of your reservation is fully guaranteed and will not
be subject to any surcharges. In return for this commitment, no refunds will
be made for exchange rate movements or cost adjustments that would otherwise
reduce the cost of the service.
4.2. Changes in Conditions or Prices
We have taken great care to ensure the details in our site are correct. If we
should discover any changes or errors, you will be advised by email before you
accept the reservation. If we discover any changes after you have confirmed
the booking, we will of course advise you immediately and offer you the option
to accept the change or an alternative of equal value (if available)
or a full refund of all monies paid without further compensation.
If you wish to change your reservation for another property or service we will
help you do so. However, if you request a change 15 days or less before the
arrival date this will be treated as a cancellation and all cancellation charges
will apply.
In the unlike event that we are forced to make changes to your reservation,
we will advise you at the earliest possible date and will offer you the option
of accepting the change or an alternative solution of the same or higher value
(if available) or a full refund of the amount paid. Under no circumstance the
compensation will exceed the the total amount paid. If the changes are due to
strike, war, riot, industrial dispute, natural disaster, fire or any other reason
outside our control we will not be responsible for a refund.
4.3. Arrival and Departure
You should arrive after 2 pm on the day of your booking and vacate before 10
am on the day of departure. Please let us know if you are delayed or request
an exceptional earlier or later arrival. If you would like to extend your stay,
please contact us and we will confirm availability with the service provider.
4.4. Liabilities
In the event that a client is refused or expelled by the service provider due
to bad behaviour, aggression, or any other form of misconduct, InterHabit will
not be responsible for refunding totally or partially the amount paid and will
be exempted from any dispute between the client and the service provider.
We accept responsibility to ensure that the service you booked with us is supplied
as confirmed. We cannot accept responsibility for any interruption in services,
such as gas, electricity and water, over which we have no direct control. In
the event of death, bodily injury or illness we can only accept responsibility
if the occurrence results from the negligent acts and/or omissions of our own
employees or agents whilst acting in the course of their employment.
4.5. Complaints
In case of problems or changes in the conditions of the reservation, the client
must notify InterHabit immediately to the email
info@interhabit.com. or telephone +54.351.4283346 If the client fail
to follow this procedure we will not accept responsibility to investigate and
rectify the problem.
4.6. Travel Agents and Internet Sites
InterHabit welcomes reservations from Travel Agents and Internet sites. All
services listed are commissionable and rates and discounts will be provided
after each booking.
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